Help & FAQs
Do I need a user account to be able to order?
Creating an account with us is not mandatory to shop with us. You can always place an order as a guest and add your desired products to the cart. However, having an account with us offers some advantages, such as faster processing of your order.
Which payment methods are accepted?
- Paypal Express Checkout
- Paypal Standard
- Apple Pay
- Google Pay
- Union Pay
Delivery and shipping fee
How long is the delivery time?
We ship your order as soon as possible, usually within 2-5 business days (Germany). For other countries, please check here.
What are the shipping costs?
DE: The current flat rate shipping fee within Germany is 4.90€.
For orders over 40.00€, shipping is free, only Germany.
For more information, other countries please visit our Shipping & Delivery page.
Can i track my order?
Once you have placed an order with us and we have processed it, you will receive a confirmation email with a tracking number. If you have not received an automatic email, please first check if the email is in your spam folder.
Why do you offer free shipping only from 50€?
We understand that free shipping offers are often taken for granted in our society. However, as a small company, we must be careful to consider the cost of shipping in order to operate economically. Therefore, we offer free shipping only on 50€!
Is the shipment insured?
Yes, all orders are insured.
Currently we ship to the following countries:Germany, Austria, Spain, Netherlands, France, Greece, Italy, Belgium, Sweden, Portugal
How can I return my order?
If you decide to return something, you can find all information about the return process on our returns page.
Who bears the return costs?
We have decided to improve our business practices towards sustainability and conscious consumption. So you have to pay the return costs.
I do not like the article, what can I do?
You can return the products to us within 14 days from the date of shipment. Please note that the products are returned to us unused and in their original packaging.
How do I get my money back?
Once we have received and reviewed your return, we will refund you within 14 days to the payment method you used with your order.
If an item is damaged or in an unacceptable condition, we cannot issue a refund.
My earring does not close properly - what can I do?
Sterling silver is a very soft material. The individual components are processed very filigree. If you notice that the clasp of your earring can no longer be closed properly, then carefully press the connecting part in the direction of the clasp hook. After that, the earring should close properly again. You can recognize this by the "click".
If you need more help, you can always contact us.
The item is defective, what can I do?
We are sorry if you have received a faulty item. In this case, please contact our customer service at firstname.lastname@example.org. Please write us your order number and send us a photo of the defective item.
Do you offer discount codes?
At OH MALOU, we understand that discounts and promotional offers are a common marketing tool in our consumer society. However, we want to ensure that our prices remain fair and transparent and that our customers receive high-quality jewelry/accessories at a reasonable price.
However, sometimes we offer free shipping discounts.
Please note that these codes can only be used once per person to ensure a fair distribution and prevent abuse. We hope that you appreciate our efforts towards a sustainable and transparent pricing strategy, and we look forward to continuing to offer you high-quality jewelry and accessories at fair prices.
Care tips & material
How do I care for OH MALOU jewelry correctly?
We highly recommend reading our article on jewelry care to ensure that you can enjoy your products for as long as possible. You can find it here.
What materials are used for making OH MALOU jewelry?
We use only high-quality materials for the production of our jewelry:
- 925 Sterling Silver
- 316L Stainless Steel
- Gold plating: 14 Karat or 18 Karat
You can find a detailed description of all the materials we use here.
Cooperation - Influencer - Content creator
You would like to work with us?
Feel free to send us an E-mail with your MediaKit (if available) to: email@example.com.
I have sent a cooperation inquiry but have not received a response yet.
Thank you for your interest in collaborating with OH MALOU. Please understand that we receive many inquiries and may not be able to respond to all of them immediately. However, we will reach out to you as soon as we have capacity for a partnership and are interested in collaborating.