Help & FAQs

Schreib uns einfach eine E-Mail an contact@ohmalou.com mit ein paar Infos zu eurem Laden (Name, Standort, Konzept/Website). Wir melden uns schnellstmöglich mit unserem Lookbook und allen Details bei dir.

Ja! Wir wickeln alles komplett online über unseren exklusiven B2B-Bereich ab.

Sobald du als Partner registriert bist, kannst du Bestseller und Nachschub ganz einfach und ohne lange Wartezeiten direkt online mit deinem B2B-Zugang bei uns nachbestellen – sofern die Produkte vorrätig sind.

Ja, auf jeden Fall! Wir freuen uns sehr, wenn du unsere Produkte nicht nur im Laden vor Ort, sondern auch über deinen eigenen Online-Shop vertreibst.

Alle Informationen zu den Mindestabnahmemengen (MOQ) pro Produkt erhältst du direkt nach der Zusendung unseres Lookbooks.

Für deine B2B-Bestellungen gilt standardmäßig ein Zahlungsziel von 14 Tagen - per Überweisung.

If you are an OH MALOU partner, you can use our images on your social media and your web shop free of charge, provided our brand is mentioned in the product description. You can save these yourself. Alternatively, we also have cut-out product images that we can send you.

• Paypal Express Checkout
• Paypal Standard
• Visa
• Mastercard
• Maestro
• Amex
• Apple Pay
• Google Pay
• Union Pay

Creating an account with us is not mandatory to shop with us. You can always place an order as a guest and add your desired products to the cart. However, having an account with us offers some advantages, such as faster processing of your order.

Da wir Bestellungen schnellstmöglich bearbeiten, ist eine Änderung im System meist nur kurze Zeit nach dem Kauf möglich. Wende dich dafür bitte umgehend an unseren Kundenservice.

Das tut uns leid! Schicke uns einfach eine kurze Nachricht an contact@ohmalou.com mit deinem Namen, der Bestellnummer und einem Foto des beschädigten Artikels. Wir kümmern uns direkt um Ersatz.

Our premium hair accessories, cosmetic bags, and leather bucket bags are available in selected concept stores and exclusive hair salons throughout Germany and Austria. You can find our partners here.

We ship your order as soon as possible, usually within 2-5 business days (only Germany). For other countries, please check here.

DE: The current flat rate shipping fee within Germany is 4.90€.

For orders over 40.00€, shipping is free, only Germany.

For more information, other countries please visit our Shipping & Delivery page.

Once you have placed an order with us and we have processed it, you will receive a confirmation email with a tracking number. If you have not received an automatic email, please first check if the email is in your spam folder.

Currently we ship to the following countries:Germany, Austria, Spain, Netherlands, France, Greece, Italy, Belgium, Sweden, Portugal

If you decide to return something, you can find all information about the return process on our returns page.

Nein. Die Rückgabe ist nur in dem Geschäft möglich, in dem du den Artikel gekauft hast, mit einem gültigem Kassenbon.

We have decided to improve our business practices towards sustainability and conscious consumption. So you have to pay the return costs.

Here you can find more information about our return policy on our returns page.

Hermes Päckchen als günstigste Option mit Sendungsverfolgung.

Once we have received and reviewed your return, we will refund you within 14 days to the payment method you used with your order.

If an item is damaged or in an unacceptable condition, we cannot issue a refund.

We highly recommend reading our article on jewelry care to ensure that you can enjoy your products for as long as possible. You can find it here.

At OH MALOU, we prioritize quality above all else. Our products are crafted from premium materials meticulously chosen to ensure durability and style. For more information, click here.

If you are interested in a UGC collaboration, simply send us an email with your media kit to contact@ohmalou.com . We will review your profile and get back to you with details of a possible collaboration.

To collaborate with us in a UGC partnership, you must have a legally registered business. We can only establish a professional partnership with an officially registered business.

Thank you for your interest in collaborating with OH MALOU. Please understand that we receive many inquiries and may not be able to respond to all of them immediately. However, we will reach out to you as soon as we have capacity for a partnership and are interested in collaborating.