Refund policy

Refund policy

Right of withdrawal

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

In order to exercise your right of withdrawal, you must send us (Sophia Füsslin, OH MALOU, Weimarstrasse 29, 70176 Stuttgart, Germany, contact[at] a clear statement (e.g. a letter sent by post or email) about your decision to revoke this contract. You can use the attached model cancellation form for this, but it is not mandatory.

Effects of cancellation

If you revoke this contract, we have to repay all payments that we have received from you, with the exception of the shipping costs, immediately and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. For this repayment we use the same means of payment that you used for the original order used, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than 14 days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired.

You bear the costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods that is not necessary to establish the nature, characteristics and functioning of the goods.


- End of revocation -


Cancellation form

If you want to revoke the contract, please fill out the form below and send it back to us.

Either by mail to:

Sophia Fusslin
Weimarstrasse 29
70176 Stuttgart

or by email to:

I hereby revoke the contract I have concluded for the purchase of the following goods:________________________.

Ordered on____________received on ____________.

Consumer's name


address of the consumer




Place, date, signature