Returns
We are very sorry that you do not like our article. However, we would like to point out that we offer a return within 14 days of the shipping date. Please note that products must be unused and in their original packaging for us to be able to issue a refund.
We only accept returns for new and unworn goods. In the event that the goods we inspect are damaged or in any other unacceptable condition, no refund can be given.
Please use our form for your return. Download it, print it out and put it in your package.
You can download the returns form here.
Send your return to:
OH MALOU
Sophia Fusslin
Weimarstrasse 29,
70176 Stuttgart
Please send the return to us with sufficient postage as a large letter + registered mail .
Why we currently do not offer free shipping/returns:
As a small label, we want to offer our customers high-quality products and excellent customer service. Unfortunately we are currently unable to offer free shipping and returns as this would incur an additional cost which we do not wish to include in the prices of our products.
We ask for your understanding and thank you for your support.
Refund
As soon as we have received and checked your return, we will refund you within 14 days. We use the same payment method that you selected when placing your order.
Return postage is non-refundable.
