Returns
We are very sorry that you do not like our article. However, we would like to point out that we offer a return within 14 days of the shipping date. Please note that products must be unused and in their original packaging for us to be able to issue a refund.
We only accept returns for new and unworn goods. In the event that the goods we inspect are damaged or in any other unacceptable condition, no refund can be given.
Please use our form for your return. Download it, print it out and put it in your package.
You can download the returns form here.
Send your return to:
OH MALOU
Sophia Fusslin
Weimarstrasse 29,
70176 Stuttgart
You bear the costs for return shipment.
Why we currently do not offer free shipping/returns:
We are on a sustainable mission and aim to promote more conscious purchasing decisions. We genuinely care about encouraging you, not just with us, but in general, to make mindful and deliberate choices when selecting items that will accompany you for the long term and truly resonate with you.
While we understand that free shipping and returns are attractive to many customers, we have deliberately chosen not to offer this option. Through this decision, we aim to inspire the appreciation of the value and quality of our products and encourage more thoughtful and intentional purchases, rather than fostering impulsive returns.
Thank you for understanding our commitment to sustainability and supporting our cause. We believe that together, we can make a positive impact on the environment and foster a more conscious consumer culture.
Refund
As soon as we have received and checked your return, we will refund you within 14 days. We use the same payment method that you selected when placing your order.
Return postage is non-refundable.
